Posted on: 22/02/2021

Digital Transformation: The New Normal

The COVID-19 pandemic had a huge impact on business and trading conditions in 2020, and the effects will be felt for a long time to come. Significant differences were seen across industries; online retailers and financial services saw opportunities for profit, whereas travel and hospitality sectors were hit with devasting consequences.

Keeping up with the rate of change demanded by customers, shareholders and employees is a constant battle for organisations who want to remain relevant and competitive in today’s digitally disrupted world. 

As the traditional business-to-business landscape continues to evolve to a more consumer-focused world, with the proliferation of devices and expectations to access data and apps instantly, agility and flexibility are more important than ever before.

But digital transformation must be carefully managed and well planned to ensure the outcomes are cost-efficient and mitigate risk.

Access secure data and apps in the cloud, anywhere, anytime

With the national lockdown forcing office closures across the country, the requirement for home working and remote access to systems drove an accelerated adoption of cloud technology.

It was essential for companies to gain secure access to their data and applications to continue to serve their customers and employees – with as little impact on service levels as possible.

Just imagine the disruption to the financial services industry if a bank or building society could not complete financial transactions; it would be disastrous especially in a time of crisis.

As at 1st November 2020, it was reported that some 2.5 million people had taken a payment break on their mortgage since the start of the pandemic, according to figures from UK Finance, showing the scale of requests these banks and building societies handled remotely.

Modernising complex and regulated workloads for a hybrid cloud world

The good news is that even the most critical, complex and regulated workloads – like those of financial institutions, healthcare providers and manufacturers – can now be modernised and migrated to cloud platforms, enabling remote access for staff and continued service for customers.

The journey to the cloud should not be underestimated, there is a complicated landscape to navigate. From compliance, security and data sovereignty challenges to backup and recovery, application modernisation, and fluctuating storage requirements – where do you start?

Find a technology partner who understands your business goals

Not all businesses can adopt and integrate new technology to respond quickly to new market opportunities and increased competition, relying just on in-house skills. Many need to leverage specialist managed services partners to modernise applications for hybrid cloud environments and monitor them around the clock.

In addition to management of on-premise, private, or public cloud workloads, additional IT services layered on top such as data protection, storage optimisation, data backup, and cyber security offer a far more robust solution.

What’s the point if an organisation’s most important asset – its data – can’t be recovered in the event of a disaster or attack? According to the Cyber Security Breaches Survey from 2020, almost half of businesses report having cyber security breaches or attacks in the last year.

Digital transformation for future growth

Without digital transformation, many companies are likely to be left behind as they fail to release products to market fast enough, adapt business models to the changing economic climate or respond to the evolving needs of their clients.

But it’s not just about the technology. Businesses should consider the impact on their people and improve their processes to achieve the best outcomes for growth and innovation in the future.

About CSI

CSI was formed in 1983 and has grown through strategic acquisitions to employ 240 people in the UK and North America. Supporting both private and public sector organisations, CSI delivers business transformation projects from application modernisation and management of complex, regulated workloads to infrastructure optimisation, data protection and cyber security.

Holding specialist certifications with leading technology providers including IBM, Equinix, and other leading vendors, CSI is a founding member of IBM UK’s PowerCloud Provider Program. Specifically aimed at complex and regulated production workloads, the CSI PowerCloud links at high-speed to hyperscale public clouds via Equinix Cloud Exchange connectivity. CSI’s clients include financial services, retail, logistics, pharmaceutical and public sector organisations.

Find out more https://www.csiltd.co.uk/